OUR SOLUTIONS
Built for every type of dealer. Every dealership handles arbitration differently, but missed deadlines, lost claims, and breakdowns in communication cost everyone the same way.
Our platform brings structure, visibility, and accountability to one of the most overlooked areas of dealership operations: auto arbitration.
ONE PLATFORM. MULTIPLE SOLUTIONS.
ArbChex Platform
Centralized Auto Arbitration Management Software
Our core platform helps you manage every arbitration claim in one place. ArbChex turns scattered emails, spreadsheets, and text messages into a streamlined workflow so you never miss an arbitration window again.
✓ Centralized claim tracking for every VIN
✓ Status visibility from inspection to payout
✓ Documentation storage (photos, invoices, notes)
✓ Deadline reminders and escalation workflows
✓ Reporting on wins, losses, and recovery amounts
Stay focused on buying and selling. ArbChex keeps you covered on the backend.
Auto Arbitration and Reconditioning Consulting
Build or Improve Your Arbitration Workflow
Need help improving your arbitration or reconditioning process from the ground up? ArbChex consulting team works directly with your operation to create a process that actually sticks. ArbChex consulting services support two of the most critical, and most commonly overlooked, operational areas in a dealership: Auto Arbitration and Reconditioning Process Management. Our team works inside your workflow to design clear systems that reduce errors, strengthen accountability, and protect margins.
Auto Arbitration Consulting
✓ Current workflow assessment
✓ Process design and standard operating procedures
✓ Team training and adoption support
✓ Accountability frameworks and role clarity
✓ Performance dashboards and KPIs for arbitration
✓ End to end recon workflow mapping
✓ Time to line optimization
✓ Inspection and standardization documentation structure
✓ Vendor alignment and quality controls
✓ Average days in recon reduction and operational insights
Reconditioning Consulting
WHO WE SERVE
ArbChex adapts to your operation, whether you're an independent lot juggling multiple auctions or a franchise group managing dozens of rooftops. Focus on buying and selling. ArbChex keeps you covered on the backend.
Independent Dealers
Running lean? We get it. Independent dealers wear ten hats and don't have time to chase auction deadlines or dig through emails. With ArbChex, you can manage every arbitration claim in one place: track statuses, store documentation, and never miss another arbitration window again. Simple setup, no IT team required.
Simple setup, no IT team required.
Franchise and Multi-Rooftop Groups
Need consistency across stores? ArbChex helps standardize your arbitration process and create accountability at every location. Group leaders can log in and view each store's activity individually: see claims, track submissions, and review outcomes store by store. Start building the foundation now for group-wide arbitration control.
Start building the foundation now for group-wide arbitration control.
Recon and Arbitration Teams
Accountability starts at inspection. ArbChex helps recon teams document findings, submit claims faster, and track every arbitration from inspection to payout. Every VIN, every timestamp, every dollar, captured for transparency and reporting. Turn your recon process into a profit protector.
Turn your recon process into a profit protector.
COMMON QUESTIONS.
FAQ.
Discover the insights you need to make confident decisions. From setup to support, we've simplified the answers for you.
What problem does ArbChex solve for dealerships?
ArbChex centralizes every arbitration case, deadline, document, and follow-up so dealers stop losing money to missed windows, scattered notes, and inconsistent processes.
Will ArbChex help us recover more concessions and approvals?
Yes. Clear structure, proper documentation, and consistent follow-up significantly increase approval rates and reduce preventable losses.
What is ArbChex Concierge and how is it different?
Concierge is a full-service option where our operations team manages arbitration for you. We track cases, monitor deadlines, prepare submissions, and follow through until resolution.
How long does onboarding take?
Most stores are fully operational within a few days. Multi-rooftop groups may take longer depending on the level of customization needed.
How does the software fit into our current workflow?
ArbChex is flexible. Start with simple tracking or use the full workflow. It supports used car, recon, wholesale, and management teams without requiring major process changes.
What is included in ArbChex consulting?
Consulting focuses on building or improving arbitration workflows, documentation standards, recon alignment, and cross-department communication to strengthen operational efficiency.
Do we still need internal staff if we use Concierge?
Yes, but your team’s workload becomes lighter. Concierge handles arbitration tasks so your staff can focus on sales, recon, and daily operations.
Does ArbChex provide reporting or seller insights?
Yes. ArbChex highlights seller and auction patterns, approval behavior, performance trends, and recovery outcomes so leadership can make data-driven decisions.
